“What if I press the wrong button?”

Ask your mum why she will not pay by QR, and she will not say “I don’t understand it”. She will say: “What if I press the wrong button and the money is gone?”

Then she will ask you to do it. From another city. Over the phone. With her reading the numbers out loud, one by one.

She is right to be careful. New ways to pay really are unforgiving: the wrong recipient, the wrong network, a very convincing stranger on the phone, and there is nobody to call afterwards.

A tutorial does not fix this. A person does. In Moduwi, a trusted helper, usually a son or a daughter, stands beside the parent inside the modu. A new kind of payment stops and waits: the helper sees it, checks it and confirms it. Two taps, from anywhere in the world.

The surprising part is what else it catches. A payment that a “bank employee” on the phone talked your dad into also stops and waits for a second pair of eyes. For a lot of families, that turns out to be the real reason to switch it on.

Mum gets to try new things without being afraid. You get to stop being tech support at midnight. Send this to the brother or sister who always gets those calls.